Gäste zu Fans machen - Kundenbindung in der Hotellerie
General Information
Content
In hospitality, personal connections determine profitability. This seminar will show you how to optimize the “Guest Journey” through excellent service and targeted communication.
Core contents:
- Service Excellence: Creating moments of delight in everyday operations.
- Modern Correspondence: Communicating personally and sales-strong from inquiry to post-stay.
- Guest Relation Management: Utilizing CRM data for individualized guest outreach.
- Complaint Management: Transforming criticism into loyalty through empathy.
Your benefit: You will increase the rebooking rate and reduce dependence on expensive booking portals through charming correspondence and top service.
Turning Guests into Fans – Customer Loyalty in Hospitality
Duration: 8 hours
October 15, 2026 from 09:00 a.m. - 05:00 p.m. WIFI Graz
March 16, 2027 from 09:00 a.m. - 05:00 p.m. WIFI-WKO Obersteiermark / Niklasdorf
Target Group
This seminar is part of an educational program and is aimed at all tourism service providers (accommodations, gastronomy, and attractions) in the Styrian tourism communities as well as tourism associations.
The seminar is conducted by WIFI Steiermark on behalf of the Styrian Tourism and Location Marketing GmbH.
Presenter: Ms. Patricia Kahr
Ms. Patricia Kahr is a business consultant, trainer, and university lecturer with over 20 years of international experience in the hospitality sector as well as in marketing, sales, and team management. Her focus is on clear structures, functioning interfaces, and professional communication – with the aim of making companies sustainably capable of action.Requirements
Please note the following conditions:
- All seminars have a participant number of 6 to 12 people.
- A maximum of 2 employees from one company may attend each seminar.
- Seats will be allocated upon receipt of the registration.
- Registration deadline is 2 weeks before the first seminar day.
- For cancellations after the registration deadline, a 100% cancellation fee will be charged. However, a substitute participant can be nominated.
- No seminar catering is included in the seminar fee.
If you book this course, our contact person, Lidija Simunovic, will get in touch with you
lidija.simunovic@stmk.wifi.at
Contact and Arrival
Contact
Gäste zu Fans machen - Kundenbindung in der Hotellerie
barbara.kelz@steiermark.com Website +43 316 4003Operator
WIFI SteiermarkWIFI Steiermark
Körblergasse 111-113,
8021 Graz AT
