Beschwerdemanagement - Nerven bewahren und Kunden begeistern
General Information
Content
A complaint is nothing more than customer feedback, meaning the information, insights, evaluations, and contributions shared by your community (customers, guests, partner businesses) about their experiences with your company, products, or services. This feedback, when handled correctly, leads to improvements in the customer experience and can bring about positive changes in any business—even (and especially) when it's negative.
• Understanding complaint management
• Potential analysis of the company
• Positive force of effective complaint handling
• Complaint management process, customer expectations, practical examples
• Critical success factors
• Types of complaints and their origin
Complaint Management - Keeping Your Cool and Delight Your Customers
8 hours:
October 21, 2026 from 09:00 a.m. - 5:00 p.m. WIFI-WKO Upper Styria / Niklasdorf
April 14, 2027 from 09:00 a.m. - 5:00 p.m. WIFI South
Target Group
This seminar is part of an educational program and is aimed at all tourism
service providers (accommodations, gastronomy, and excursion destinations) in the Styrian tourism communities as well as the tourism associations.
The seminar is conducted by WIFI Styria on behalf of Styrian Tourism and Location Marketing GmbH.
Presenter: Ms. Maria Heuberger-Polansky
Ms. Heuberger-Polansky is a business coach with her own practice in St. Ruprecht/Raab, a presenter, and moderator with core topics including team development, stress management, burnout prevention, conflict management, as well as mental and emotional health.Prerequisites
Please note the following conditions:
- A maximum of 6 to 12 participants is allowed for all seminars.
- A maximum of 2 employees from a company may participate in each seminar.
- Seats are allocated in the order registrations are received.
- The registration deadline is 2 weeks before the first seminar day.
- For cancellations after the registration deadline, a 100% cancellation fee applies. However, a replacement participant may be nominated.
- Seminar fees do not include seminar meals.
If you book this course, our contact person, Lidija Simunovic, will get in touch with you
lidija.simunovic@stmk.wifi.at
Contact and Arrival
Contact
Beschwerdemanagement - Nerven bewahren und Kunden begeistern
barbara.kelz@steiermark.com Website +43 316 4003Operator
WIFI SteiermarkWIFI Steiermark
Körblergasse 111-113,
8021 Graz AT
